Terms and Conditions – Viluma
Welcome to Viluma (“we,” “our,” “us”). By accessing or using our website www.vilumainfo.com (the “Site”) and our online services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms apply to all users of our platform.
1. Acceptance of Terms
By using our website, you confirm that you have read, understood, and agreed to these Terms.
- We may revise or update these Terms at any time.
- It is your responsibility to review this page periodically for updates.
- Continued use of the platform after changes indicates your acceptance of the revised Terms.
2. Eligibility & Use
To use our services, you must:
- Be at least 18 years old.
- Use the platform strictly for lawful purposes.
You agree not to:
- Violate local, national, or international laws
- Disrupt, misuse, or abuse the website
- Harm, defraud, or negatively affect other users
- Attempt to breach, hack, or interfere with platform security
3. Orders, Cancellations & Deliveries
Users may place orders for products and accessories listed on the Viluma platform.
- Order cancellations and refunds must follow our Returns, Refunds & Cancellation Policy.
- We aim to provide accurate product details, pricing, and stock information, but errors may occasionally occur.
- Viluma reserves the right to correct errors, update information, or modify product details without prior notice.
4. User Content
Users may submit reviews, comments, suggestions, or feedback.
By submitting any content, you grant Viluma a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to:
- Display
- Use
- Modify
- Reproduce
- Distribute
This license is strictly for platform improvement and operational purposes.
You retain ownership of your content.
You must ensure your submitted content:
- Is lawful, respectful, and non-abusive
- Does not violate intellectual property rights
- Contains no harmful code, viruses, or misleading information
We may edit, moderate, or remove any content that violates these guidelines.
5. Privacy Policy
Your use of Viluma is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.
By using our services, you consent to the practices described in the Privacy Policy.
6. Limitation of Liability
To the fullest extent permitted under Indian law, Viluma Infotech Pvt. Ltd. will not be liable for:
- Indirect, incidental, or consequential damages
- Losses resulting from use or inability to use the website
- Technical issues, interruptions, downtime, or data inaccuracies
You agree to access and use the platform at your own risk.
7. Termination
We may suspend or permanently terminate your access without prior notice if:
- You violate these Terms
- Harmful, abusive, or fraudulent activities are detected
- Misuse of the platform occurs
Termination may include:
- Removal of your account
- Deletion of order history
- Restriction of access to services
8. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes will fall under the exclusive jurisdiction of the courts in New Delhi, Delhi.
9. Changes to Terms
Viluma may update or modify these Terms at any time.
- Updated Terms become effective immediately once posted.
- Continued use of the website implies acceptance of the updated Terms.
10. Contact Information
For support, queries, or concerns related to these Terms, contact us:
📧 Email: support@vilumainfo.com
📞 Phone: 7983908821
🏢 Address:
Upper Ground Floor, 83/A-7, Property No.-A-7,
Gali No-3, Guru Nanak Pura,
Lakshmi Nagar, New Delhi,
East Delhi, Delhi, 110092
Company: Viluma Infotech Pvt. Ltd.
Website: www.vilumainfo.com